If you bought through this website, you have 14 calendar days from receiving the watch to withdraw from the purchase without justifying your decision and without penalty, under Spanish Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users).
Just write to contact@garbiwatches.com with your name, order number and that you want to return it. No special form is required, although you may use the official withdrawal form if you prefer. I'll reply with the return instructions.
The watch must be returned in a resalable condition: complete, with its presentation box, both straps and the documentation. You may have tried it on, as you would in a physical shop, but it must not show signs of continued use or damage.
Return shipping costs are borne by the buyer, unless the product arrived faulty or does not match what was ordered, in which case I cover them.
Once I receive the watch and check its condition, I'll refund the amount paid (including the original standard shipping cost) within a maximum of 14 calendar days, using the same payment method you used.
Products sold from Spain carry a 3-year legal warranty from delivery, under Royal Decree-law 7/2021, which extended the previous two-year period. During the first two years, any lack of conformity is presumed to have existed at the time of delivery.
The warranty covers manufacturing defects. It does not cover normal strap wear, impact damage, water ingress from use beyond the stated rating (5 ATM is not suitable for diving or saunas) or third-party tampering.
The quartz movement battery is a consumable, lasting roughly 2 to 3 years, and its replacement is not covered by the warranty.
Pledges made through a Kickstarter campaign, including late pledges, are governed by that platform's terms and are not technically a distance sale in the same sense as an order placed on this website. If your watch came from the campaign and you have any problem, write to me anyway: my commitment to replace any faulty unit is the same, wherever it came from.
For any issue, write to contact@garbiwatches.com. If you are not satisfied with the response, you may use the European Commission's online dispute resolution platform or the consumer bodies of your region.